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Enjoy FREE SHIPPING on orders over US$79 worldwide! For orders below this threshold, there's a flat shipping fee of US$5.99 to destinations globally.
We take pride in sourcing high-quality and affordable goods primarily from Hong Kong China, with a small selection sourced from Malaysia. Rest assured, our products are carefully chosen to meet your needs.
Your order will be dispatched within 48 to 72 hours via Air Parcel Register Shipping Service. This reliable service typically delivers within 10 to 12 business days. Please note that business days are Monday to Friday, excluding holidays, Saturday, and Sunday. Once shipped, we'll provide a tracking number for you to monitor its progress.
Return/Refund Policy
We want you to be fully satisfied with your purchase from us. If, for any reason, you're not happy with your item, we offer a hassle-free return policy.
You have 7 days from the date of delivery to return the item to us. There's NO REASON needed for returns, but please note that return shipping costs are your responsibility.
To start a return, simply contact us within 7 days of delivery. Unfortunately, if more than 7 days have passed since the delivery date, we won't be able to offer a refund.
At Bunhery, we believe in quick and easy returns, ensuring a hassle-free experience for you.
7 Days NO REASON Return Policy: You have 7 days from the date of package delivery to return items to us, no questions asked. Unfortunately, if more than 7 days have passed since the package was delivered, we cannot offer you a refund. Please note that the cost of return shipping is your responsibility.
Return Procedure: To initiate a return, please contact us within the 7-day period after the package is delivered. We'll provide you with our current return address. Please ensure that the tracking number of your return shipment is sent to us within 3 days after we provide you with the return address, or the cancellation process will be cancelled.
Eligibility Criteria: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Partial Refunds: There are certain situations where only partial refunds are granted. These include items not in their original condition, damaged, or missing parts for reasons not due to our error.
Refunds (if applicable): Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.
Late or Missing Refunds (if applicable): If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company and bank. If you've done all of this and still haven't received your refund, please contact us at service@bunhery.com.
Exchanges (if applicable): We will replace items if they are defective or damaged.
Shipping: You'll be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Thank you for choosing Bunhery! If you have any questions, concerns, or feedback, please don't hesitate to reach out to us. Here's how you can contact us:
Email: service@bunhery.com
Our customer service team is available to assist you via email during our business hours:
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (EST)
Response Time: We strive to respond to all inquiries within 24 hours during our business hours. Please note that response times may be delayed during weekends and holidays.
Feel free to reach out to us anytime. We value your feedback and are here to ensure your Bunhery experience is exceptional!